Informativa sui rimborsi

We have a 14-day return policy, which means you have fourteen (14) days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition in which it was received, unworn, unused, with all original tags attached, and in its original packaging. You must also provide the receipt or proof of purchase.

 

To start a return request, please contact us at info@shoesandlemons.com.

If your return is approved, we will send you instructions on how and where to send your package.

Returns sent without prior authorization may not be accepted or refunded.

You can always contact us for any return-related questions at info@shoesandlemons.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item.

We will evaluate the issue and determine the appropriate resolution.

Non-Returnable Items

Unfortunately, we cannot accept returns for gift cards.

Shipping Costs

Please note that original shipping charges are non-refundable.

Return shipping costs are the responsibility of the customer, unless the return is due to a confirmed error on our part.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.